1 - How can I check the availability of the apartments for the dates of my trip?
Click on “Check availability” and add your check in (arrival date) and check out (departure date).
The system will show you all the apartments we have available for the period of your stay. You will be able to see its pictures, equipment, rates and descriptions before selecting the right one for your stay.
2 - How should I proceed to book an apartment?
Once you found the right place for your stay, you can send us a reservation request by clicking on the button “request it now”. We will receive your reservation request. The reservation request is subject to landlord confirmation. We will contact the landlord and we will write you back confirming the availability of the property for the requested dates. We will invite you then to confirm your reservation via credit card or via a transfer wire to be done through Western Union. Once we get your confirmation, you will receive an e-mail with the address of the apartment and the appointment (day and time) we will be waiting for you at the apartment to give you the keys. You have 24 hours to confirm your request after which the request you sent is disabled and the reservation process need to be restarted.
3 - Are the availabilities shown updated?
Yes, the availabilities shown on the web site are daily updated. The only information that is not shown by our system are the “reservations in process”. What does this mean?
Let’s say that you sent a reservation request on Monday at 3:30 PM. It can happen that one hour later someone else requests the same apartment for a similar period of time. And that two hours later another person access the system and also sends a third request for the same apartment for a period of time also similar with yours. If this happens, as your request arrived first, it will be put in process first. What happens with the other two requests? They are placed in a waiting list for the next 24 hours. If you confirm your request during the 24 hours given, we will write back to the other two guests explaining that the apartment had a reservation in process which was confirmed and we will send them a list of other options available for the period of their stay in Buenos Aires. If you do not confirm the request during the 24 hours given, your request is cancelled and we reply to the next reservation request in waiting list. For that reason, if you requested an apartment that had a reservation in process it may happen that we cannot confirm your request because we had a reservation in process that was confirmed. In this case, you will receive an e-mail explaining the situation and inviting you to book another property available for the period of your stay.
4 - How long it will take to receive a reply from ByT after sending the reservation request?
If your request was sent on a work day, you should receive our reply on the same day or the next day. It depends in the time of the day your request was sent and on the number of requests our system receives on that day.
If your request was sent on Friday after our commercial time or during the weekend, you should receive our reply between Monday and Tuesday, also depending on the number of requests received during the weekend by our system.
5 - What should I do if I do not receive any reply in the time stated above?
In this case, we may have had some problem with the reception or classification of your request. For that reason, it is recommendable to resend the request or to write us an e-mail telling about the delay as to have a representative checking what happen with your request and contacting you soon.
6 - Who will receive me at the apartment?
On day and time stated with you via e-mail, a representative of ByT will receive you at the apartment to give you the keys and sign the contract. It is normal to have also the landlord receiving you that day to introduce himself.
7 - Who will come to say goodbye on my departure day?
On day and time stated, the landlord of the apartment will come to your place to say goodbye, receive back the keys and give you back the deposit. In the case of landlords that do not live in town, a representative of the landlord will meet you on day and time stated to say goodbye, receive back the keys and give you back the deposit.
8 - How can I calculate at what time I will arrive to the apartment?
If you are going to arrive in Buenos Aires with an international flight, it will take you about two hours to clear customs and arrive from the international airport to Buenos Aires city. You will be received at the apartment two hours after the flight arrival time to the airport. We deliver keys regularly from 09.00AM to 09:00PM. If you will be arriving to the apartment before 09:00am or after 09:00pm, please, state this on your confirmation sheet in order to make special arrangements. This service has an additional cost and will be charged as follows:
Arrival from 6:00am to 9:00am and from 9:00pm to 12:00am: US$ 20
We do not deliver keys from midnight to 06:00am.
9 - What happens if my flight is delayed?
When you confirm the booking, our system will ask you for your arrival flight number. This information is very important because it allows us to check with the airport if any delay occurs with your flight. If a delay occurred, we will be informed and we will be able to calculate a new appointment time at the apartment to give you the keys. We will be there always two hours after the new arrival time given for the flight number you gave us opportunely. You do not need to worry if a delay occurs because the airport will inform us the new arrival time.
10 - What happens if I lost a connection and I will be arriving to Buenos Aires with a different flight number?
In this case it is important that you try to be in touch with us to set a new appointment at the apartment as we will not have the way to find out the new flight number. You will be able to reach us at the offices Monday through Friday from 9:00Am to 08:00PM (+54-11 4876-5000). If you are not going to arrive during our work time/days, please, when confirming your stay, ask to the representative you are in touch with to provide you with a mobile number for emergencies.
11 - What happens if I loose my luggage or have any other complication once at the airport in Buenos Aires?
As in the case above, we will need that you try to get in touch with us to set a new appointment at the apartment.
12 - For how long the representative of ByT will be waiting for us at the apartment?
Our representative will be waiting for you 30 additional minutes to the time stated with you via e-mail.
13 - What happens if I arrive to the apartment more than 30 minutes delayed and I could not inform about the delay?
If this happens a work day during our commercial time, we will be waiting for you at our offices to give you the keys and sign the contract. If this happens a weekend or a work day on non commercial time, you will find a sign on the front door of the building with the signature of the representative who was waiting for you at the apartment and with instructions to get in touch with him to get the keys of the apartment. Usually, the sign will have the mobile number of the representative in charge of receiving you at the booked property.
14 - How should I calculate my departure time from the apartment?
If you are going to leave the city with an internacional flight, you should ask for a taxi 3 hours befote the departure flight time. I. e.: If your flight leaves at 12:50PM, you should ask for a taxi at 9:50AM.
15 - Have the apartments a check in or a check out time?
Yes, they have. Check in time is at 02:00PM and check out time is at 10.00AM.
However, it is usual that we can offer a late check out or an early check in. This always depends on the availability of the apartments. For example: if an apartment does not have a reservation for the same day of your check out, there will be no problem if you wish to remain at the apartment later than 10:00 AM. However, if there is a guest arriving at the apartment on the day of your departure, you will need to leave the property at 10:00AM. If you wish to guarantee the availability of the apartment for a later/earlier time it would be better to book the place for one extra day so the system will not be able to book the apartment and you will have the place available for you.
16 - How the system calculates the cost of my stay?
When the apartments have a weekly and a monthly rate, the costs are calculated as below:
a) If you booked one week, you will pay one week.
b) If you booked more than one week and less than one month, you will pay the pro-rate of the weekly cost for the total number of nights you’ve booked.
c) If you booked one month, you will pay one month (note: one month = 30 nights).
d) If you booked for more than one month, you will pay the pro-rate of the monthly cost for the total number of nights you’ve booked.
17 - What charges are included on the published rates?
Usually, the published rates include all the expenses of the apartment: electricity, gas, building fees, taxes, water and –when specified- cable TV and maid service once a week. In all the cases, the expenses included are published in the sheet of each apartment. Please, verify the expenses included in the published rate of the selected apartment.
Important notice: Electricity and gas are included provided they do not exceed 20% of the normal consumption when the unit is occupied. Otherwise, the difference will be charged separately as well as any penalty, if applicable. Thank you.
18 - What charges are not included on the published rates?
The administrative fees (US$ 45) are not included in the rent. They should be added to the final cost of your stay.
Also, usually the telephone expenses are not included in the rent. In Buenos Aires all the phone calls (even local calls) have a charge.
19 - How will I pay for the telephone calls made from the apartment?
Most of the apartments included on the web site have one of the telephone systems described below:
a) Pre-paid line: a telephone line that works with credits that you should add to the telephone line. In those cases you will be able to purchase the pre-paid calling cards in order to add credits into your telephone line. Those pre-paid calling cards are sold at the “Locutorios”.
b) Control line: a telephone line that works with some monthly credits already included in your rent. In those cases, you will probably have some credits to make local phone calls upon arrival. Once those credits are gone, you will need to purchase a calling card at a “Locutorio” and add those extra credits into your telephone line.
A few apartments have open local calls phone lines. In those cases the calls made from the apartment are checked on your departure day and billed at the moment of your departure.
You should be informed upon arrival about the telephone system your place has.
20 - Whom should I contact if I have questions regarding the apartment once I get in?
When you arrive to the apartment, our representative will provide you with telephone contact numbers to get in touch with for any question during your stay. Usually, your contact in the city will be the landlord. However, in some cases, when the owner is not in town, you will receive specific contact instructions.
21 - Which service should I expect to receive when the “maid service” is included?
When the maid service is included you should expect to receive a cleaning service at home. The cleaning service is provided by the landlord of the apartment you booked. Usually, maid service is included once a week. In those cases cleaning products are also provided by the landlord. The maid service usually does not include the change of linens and towels except when specified otherwise. If you wish to have the maid service with more frequency, please, request for this additional service on your reservation request and we will contact the landlord to ask for it. Sometimes, when maid service is not included, landlord offers the option to have it upon request.
22 - How should I return the apartment at my departure?
You will receive the unit clean, with fresh linens and towels. Landlord expects that the unit will be returned in the same conditions as it was given, even when the apartment includes maid service. You do not need to take care of cleaning the last linens or the last towels used. Landlord does not expect to receive all the linens and all the towels cleaned.
23 - How many linens and towels should I expect to find at the apartment?
Usually, the apartments have two sets of towels per guest and two set of linens per bed.
In this way, guests can always have one set while the other one is at the laundry. When the maid service provided includes changing of linens and towels you will find only one set of towels per guest and one set of linens because the second one is changed by the maid each time she goes to the apartment.
24 - How can I access internet from the apartment?
If you plan to travel with your laptop, you can access internet with the telephone line of the apartment. Almost all the apartments have a telephone line but a few exceptions. Please, check –on the web site- that the apartment has a telephone line –this appears specified in the “amenities” field. You will be able to access internet through a free server and you will need to purchase calling cards to add credits into the telephone line (remember that here local calls has a charge per minute).
If you need a high speed internet access, 24 hours per day, please, check on the “amenities” field of the selected option if the apartment has this service installed. If your are willing to travel with a laptop working with a different operating system than Windows (MAC, Linux, others), you may need to adapt it to have the high speed access working properly. As some local companies do not offer support on this issue, we recommend you to have this solved prior travelling.
25 - How can I call to a cell phone number from the apartment I’ve rented?
The telephone found in your apartment will allow you to make local calls.
To call to a cell phone number (or to make domestic long distance or international calls) you will need to have a calling card.
One of the calling cards you can purchase is the “Telecom Global” one, which can be acquired in any “kiosco” or “locutorio” in the city.
In the back of the calling card you will find the instructions to make different calls, which are translated below:
· Dial 0800-777-6543 (from any telephone)
· From Telecom telephones you can dial * 130 #, instead.
· Enter the card number + the PIN number provided
· For local calls: Dial the number you wish to reach and then dial “#”
· For domestic long distance calls: Dial the area code + the number you wish to reach and then dial “#”
· For international calls dial 00 + Country code + Area code + the number you wish to reach and then dial “#”